Student Grievance Policy

1. Purpose

Central Global University is committed to providing a transparent, fair, and accessible process for students to submit feedback, concerns, complaints, or formal grievances related to academic programs, administrative services, or student support functions. This policy ensures that all submissions are handled promptly, confidentially, and without fear of retaliation.

2. Scope

This policy applies to all current and former students of Central Global University and covers matters related to:

• Academic delivery and assessment
• Student services and administrative processes
• Learning resources and facilities
• Staff conduct related to student experience

Any other matter affecting the student learning environment

3. Definitions

• Feedback: General comments or suggestions intended to improve university services or academic delivery.
• Complaint: An expression of dissatisfaction that may require investigation or corrective action.
• Grievance: A formal complaint alleging unfair treatment, procedural irregularities, or breaches of university policy.

4. How to Submit Feedback, Complaints, or Grievances

Students may submit feedback, complaints, or grievances through one of the following methods:

• Completion of the Student Grievance Form (available online or through the Office of Student Affairs)
• Submission via the official university grievance email address – grievance@centralglobaluniversity.org
• Submission through designated online student portals, where applicable

Students are encouraged to include relevant details such as the nature of the issue, dates, parties involved, and any supporting documentation.